a VirtualTourist member from Kasterlee
On Saturday, July first 2006, we were trying to catch the connecting flight to Düsseldorf coming from Houston with KL 662. In the transfer hall the security check did not allow me to take my small fishing rod (3 pieces of 40 cm each stored in a closed etui) to the gate. We were extremely in a hurry to catch this connection but obviously the person in charge took pleasure to play slow and he developed a really bad, arrogant, even insulting attitude. took the rods out of the holder, assembled them and showed his colleagues hos to fish by swinging the rod. He was laughing and teasing me, saying yiou see I also catch a fish. Finally we decided to leave the rod overthere and to catch our connection...is this allowed ? did we infringe any rule ? how to file a complaint ? where is the list of forbidden items to be found ? (umbrella's, sticks, radio antenna, foldable child trolleys, belds with lage buckles,...should also be classified as "dangerous", or not ??? Anyone had a similar experience ? Thanks for any help !!!
That's a pretty awful story. I work for a magazine dealing with airport terminals so I hear of some strange events all over the world. I would definitely look at Schipol's website and see who to call with complaints. If nothing else, there will be a PR person and other officials who run the airport and security. Good luck!
Welcome to the real world.