In September 2005 my husband and I paid £825 to book an 8-bedroom villa in Javea for 22nd-29th July this year. It was for a very special family celebration - my parents 40th wedding anniversary. We selected carefully as my father suffers from Parkinsons and two of the children are only 18 months so it is helpful if there are not too many steps to negotiate and, with children, we wanted a good sized garden. We found our dream villa and were assured that everything was confirmed and booked OK and so we all bookedour flights. Early this week we asked about paying the balance only to be told that the villa was not booked for us. We have spent the last few days trying to contact the person who took our money, but she doesn't respond to our emails, phonecalls or texts. So our questions are 1. Any advice on how we get our money back? 2. Anybody out there got the perfect villa for us?
Sorry to hear about your bad experience - good luck in your replacement search. How did you pay the deposit? If it was by credit card, it might be possible to get some retribution from the credit card company, although I suspect the deposit might be too small an amount to make a claim.
Who is this person you paid to? Was it paid to someone is Spain or where you live? I suppose there must be an official institution to whom you can put a complaint in either country.
In response to other forum user's questions - the fee was paid to Sally Taylor, of Javea Bay Villas in Javea. We are based in Aberdeen in Scotland. I suppose another question for you all would be - what can we do to stop her doing this again? Should we contact Javea police - or somebody else (who?)
Have a look at this link
perhaps it will help you a bit as how to move on with a complaint in Spain.
You can also contact the UK consumer association " Which? "to give you some help, as well.
Here´s another email for the tourist office in Jávea that I found: [email]
Perhaps they can help you find another villa.
I wish you good luck!
Keep us posted about the outcome!
Thanks for your advice, people. We have contacted Visa and are trying to get our money back that way and we've also contacted the tourist office as suggested. The page about making claims and denouncements in Spain contained very useful information too - so thanks for that.
We have found a villa that can take us for 22-29th July. It seems like a good villa, though not as good as the one we had planned. We still haven't heard a cheap from the elusive agent, despite repeated attempts to contact her by various means. We haven't given up on the deposit we paid her, though.
Anyway - beware of Sally Taylor and Javea Bay Villas and if you do cross paths with her at any point, tell her we want our money back (!!**!).
Thanks for everyone who has offer helpful advice
We have just returned from our holiday and thought we would update you on our progress as far as our holiday and our money goes.
We all had a very pleasant break in a lovely villa. Maybe not quite so grand as our original choice, but very lovely nevertheless - so as far as the holiday goes there was a happy outcome.
The money however is still in Sally Taylor's pocket - not our's. We met her face-to-face while we were over there, she lied to us repeatedly - face-to-face, by phone and text, she promised to pay us but didn't. A couple of days before returning home my husband went to the police with a translator and lodged a denouncement against her. We don't expect to get our money back, now we just want to stop her from cheating anyone else.
So - if there is anyone else out there who has been cheated by her, don't just walk away from it, denounce her. Don't let her get away with it.
Anyway - just to update those of you who are interested.
I´m happy that you had a good time!
Let´s still hope you´ll have your money back!! At least she won´t be laughing at you and will have fingers pointed at her. Shame on her!
All the best
back to the money question. Don´t you have enough proof now for VISA to return the money to you? You have a complaint to the police in Spain, you have proof of payment for another villa. This should be enough, I guess.
Yes, we have been in touch with Visa and their disputes department is dealing with our case. We paid by Visa through pppay (a bit like paypal). Visa have claimed the money from pppay and then it is up to pppay to claim the money from Sally Taylor. Visa warned us that it may be difficult to get the money back because it has gone through a middleman (pppay). Apparently if we'd paid Visa direct to Sally Taylor it would have been easier for Visa to get us our money back - so although the possibility still remains that we may get our money back this way, it's not a sure thing.