Hello, last Sunday 14th the wind damaged the dor of our car and the rental company charged us about 540000 ISK (€4300). We had to literally drain our credit cards to cover it because we couldn’t wait any longer due to the fact that we had the flight booked. How is it possible that it costs so much? The car was a Suzuki Gran Vitara of 2014 and I suppose that the amount charged is 1/3 or 1/4 of its value. How do we know that the estimate damage is real?Who can we contact to help us? We are willing to pay but not so much!
Thanks for your help.
Obviously you should first contact the hire company and pursue matters. If you are to raise a complaint it is important to have proof so keep all emails, hire documents, receipts etc.
It's not clear whether you hired the vehicle using your own insurance or took out any/all of the insurances offered by the hire company. If you used your own insurance, you should contact the relevant company and explain the situation. If you took anything more than the legally-required basic insurance from the hire company you should read through the small print in the associated documents and check the procedure for dealing with damage has been correctly followed. You could also contact the company which provides the hire-car insurance (assuming you took out anything more than the basic legal requirement).
It is probable that the sum required was an estimate, either taken or 'held' with the intention of refunding the extra once repairs are completed (the same as when hotels put a 'hold' on your credit card to cover any damage done to the room during your stay).
Whether your credit card company/companies can help depends on where you are based (terms, conditions and associated benefits vary substantially from country to country...as does the cost of cars and their repairs) but you should contact them too, if only for advice.
If you find that the 4300 euro has already been taken from your card and/or the hire company insists that repairs cost that much (and it is possible that they could) you could also contact the Iceland Consumer Asociation, based in Reykjavik. Address and contact info here:
If you have a travel concierge with the credit card, they may be able to help you out. A lot of time they have coverage for car insurance, even if you don't use the card for the rental.
submit to credit card travel insurance, trip travel insurance AAA, or your car insurance.
Talk your car insurance agent as they may cover the cost after your deductible.
Also read the benefits page for your credit card. Different cards offer different benefits. If you happen to have rented and payed with the correct card, they would cover it provided you did not take any of the insurance offered by the rental company.