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a VirtualTourist member from Atlanta

Amsterdam

Anne Frank House Online Ticket Issues

I am having trouble purchasing tickets through the website. I have tried 3 browsers and to no avail. It says there are tickets available, however, it will not allow me to select the time slot and number of people. Anyone else have this problem or a resolution??



16 Answers


answered by
a VirtualTourist member from Minneapolis

What date, time and number of tickets are you trying to purchase?




answered by
a VirtualTourist member from Atlanta

Need 2 tickets
After 4PM Sept 16 or any time September 17-20




answered by
a VirtualTourist member from United States of America

Hello,

I recently bought tickets in advance online and had no problems. The window to buy advance tickets is only two months out. So for example if you were trying to buy tickets for Oct. 29, the system would probably not let you do that today. Otherwise, I suspect the tickets for the day you wanted are already gone, because the availability can change so rapidly you see the tickets disappear before your eyes.

Not sure it's not a system glitch, but I assume it is one of the two possible explanations I gave above. Just curious, what date where you trying for?




answered by
a VirtualTourist member from Atlanta

It shows tickets available and they have been showing same number for hours, however it doesn't allow you to select the slot.




answered by
a VirtualTourist member from United States of America

There are tickets available for Sept. 20 at this minute from 12 to 12:15pm. No online tickets are being sold for slots after 3:30pm for any of the days you list.




answered by
a VirtualTourist member from United States of America

That's not what I am seeing. Virtually all the tickets for the days you want are sold out already, except as I have already mentioned for Sept. 20th. Also the site is not showing any tickets sold online for slots after 3:30pm. Those have to be bought at the window at the museum as the site notes.




answered by
Mary Smith from Leicester

The website makes it clear that tickets for timeslots after 1530 tickets are sold on the door. Scroll down:

annefrank.org/en/Museum/Prac...

That's why you can't buy the timeslot you want online.

As noted, most of the online tickets for the dates you want are already sold out. At the time I am writing this there are just one, occasionally two, timeslots available on 17th, 18th, 19th and 20th.

If you want any of those timeslots you need to book very quickly. Otherwise...and if you are set on visiting at 4pm...you'll just have to join the queue and buy your tickets at the door.




answered by
a VirtualTourist member from Miami

We just returned from Amsterdam where we were 3 weeks ago.
We were unable to purchase tickets to the Anne Frank House and even had a local guide trying to help us. According to him, they have been having problems with the on line site.
As Leics mentions above, NO online tickets available after 15:30 (3:30pm) as it is at door only.
The lines were approximately 2 - 3 hrs long so we ended up having to skip.

Again, this is personal information from a very recent trip out there.
We tried pre-booking about 6 weeks in advance to no avail and then again once we got there.

Good luck, you can always line up at the door.

Homer




answered by
Mary Smith from Leicester

I'm sorry you missed out, Homer.

Every time I have visited Amsterdam, even when temperatures have been well below freezing, there have been long, long queues for the Anne Frank House, from before opening time and then throughout the day.

If you factor in the number of school groups and tour parties (which now block book online tickets), plus the actual size of the building which limits the number of visitors who can be inside at any one time, it's really not surprising that online tickets sell out very quickly indeed. It's exactly the same with the Last Supper in Milan.

Before online tickets existed, I was very lucky. I got there half an hour before opening time, in temperatures of around -8 (the canals were all frozen). There were already about 20 people in front of me but they stopped in the first, explanatory room. I'd taught about Anne Frank for 20+ years so could skip that room and thus had the place almost entirely to myself for most of my visit.




answered by
a VirtualTourist member from Atlanta

I see these too, but it will not let you select them even thought they are showing. Thanks for the help!




answered by
a VirtualTourist member from Atlanta

Thanks for all the comments. I did notice earlier that if you pick today's date, there were a lot available. I'm wondering if they release more on the day of. For now I'll keep checking back and since they are open until 10PM, going later in the day may be an option as visitors are dining.




answered by
a VirtualTourist member from United States of America

I just tried their online site again and had the same issue with selecting the time as you. I hope you will be lucky if you do check the online ticket sales site again, but I wouldn't have a lot of hope if you are restricted to going on the days you mention. Otherwise, I think your plan to try much later in the day at the museum itself may be your next best hope -- that being said, I've seen the lines at 9pm or so just recently and they are just as long as in the day time.

In any case, I wish you good luck because it is a must-see museum.




answered by
a VirtualTourist member from Atlanta

UPDATE UPDATE UPDATE
I sent an email to the Anne Frank House when I first posted this question. Honestly, I didn't expect a response, but I did receive one! Below is the response:
----------------------------------------------------------
Thank you for your email.

We have some problems with the ticket system.
Daily we make new tickets available, if there are at least two times available than you can purchase them.
If there is one time free the system blocks and you can’t purchase tickets.

Sorry for the inconvenience.
------------------------------------------------------------------------------------

From this it seems they do update tickets every day and that if there is only one time slot available it will not allow you to reserve them. This explains the issue I was having where I did see 15 tickets available, but it would not let me reserve them.

Hope this helps anyone else having this problem.




answered by
a VirtualTourist member from Miami

Yes, as I mention, this is what the guide told us.
You can try acquiring tickets as they become available but realistically, they go rather fast - almost immediately and it's quite difficult.
Lining up well before the scheduled time (15:30) is the best way to go.




answered by
a VirtualTourist member from Atlanta

FINAL UPDATE
I randomly checked for tickets yesterday and they had released more on several of the days we are there. I was able to purchase them and don't have to spend time in the queue the day of.
So final thoughts on this thread, just keep checking the website, because availability does change daily.




answered by
Mary Smith from Leicester

I'm pleased that you managed to get tickets in the end.





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